The problem with custom

(Originally published on RideApart)

I spend a lot of time playing the "What I Want Next" game, daydreaming about the dozens upon dozens of bikes (and bike-related things) I'd like to own. As a result, I spend a lot of time reading reviews and descriptions of bikes. One sentence that occasionally shows up, which annoys the heck out of me, is: "This motorcycle makes a great base for customization."

Ugh.

My level of annoyance varies depending on the bike, of course. I don't feel too upset when the base in question is something like the Triumph Street Twin or Indian Scout Sixty — quality machines in and of themselves. They don't necessarily need to be improved upon, it's simply the case that the opportunity is there if you have the will and the wallet.

Other bikes, however — and I'm looking at you, Harley-Davidson Street 750 — are steaming piles of poo. And in that case the "great base for customization" claim feels like a cop-out, a means of ignoring the fact that a manufacturer is trying to get you to buy a product that it knows is not good enough.

To inspire you to overlook the bike's obvious shortcomings, a manufacturer will fill its Instagram feed with images of motorcycles that have been transformed by someone who likely possesses far more skill than you.

I mean, for the love of Pete, if I were as talented as, say, Roland Sands or Shinya Kimura or David Borras, I wouldn't be buying a brand new motorcycle to serve as my base. I'd be making up stuff on my own because I'd be a genius. And if I did rework one of these bikes that are claimed to be "a great base for customization" it would be only because a manufacturer had come to me a with fistfuls of money.

Malasana yoga pose

I'm guessing that's what happened when Roland Sands made all those really cool Scout Sixty flat trackers a few months ago. I love those things. Primarily because they eliminate my one complaint about the Scout/Scout Sixty: low seat height. As a guy who's 6 foot 1, I don't really want a bike that forces me into the malasana yoga pose. But as a fan of Indian, I would like a Scout. I want that Scout Scrambler I've been dreaming about for more than a year.

Since I'm not as clever as Roland Sands, the only way to get such a bike is to pay someone else to build it. So, not too long ago, I got in touch with one of the UK's best known motorcycle shops, Krazy Horse, to ask if they could do the job.

"Yes, we can," they told me. "But it will be costly."

Then they ran down the list of bits and bobs that would be needed: longer shocks, fender points, spacers, new forks, new wheels, longer brake lines, longer clutch cable, etc. Fine, fine. It makes sense that one needs lots of different parts to create an essentially different bike.

"How costly is 'costly'?" I asked.

"Well, cost will change based on the specific parts you choose," they explained. "But to give you an idea, if you wanted the Ohlins rear shocks that Roland Sands used, they would be about £1,500 alone." (That's US $2,150)

And that's pretty much where the conversation ended. If just one set of parts was going to cost that much I knew the whole thing would be beyond my meagre resources.

Harley-Davidson knows this custom is better than the standard Street but refuses to offer anything close to as good.

Now, at this point, you're probably thinking: "So, what exactly are you complaining about here, Chris? That you're too stupid to build a bike? That you're too poor to have someone else do it for you?"

Well, sort of, yes. Maybe it's childish and unreasonable to say this, but the whole thing feels unfair in some way. Manufacturers entice us with incredible customizations that are simply unattainable to the average rider. But in performing these customizations on entry-level machines, there's an implicit suggestion that they should be attainable, a suggestion that you should not be happy with the out-of-the-box product. For some reason that irks me.

If a manufacturer knows its bike could be better, why not make it better?

It's not like this happens in other parts of life. I don't fork out money for a brand-new coat and say to myself: "This coat will be great as soon as I sew in a new liner, take in the waist, add a fleece collar, and replace the zipper with a sturdier one."

I don't want to buy a washing machine and have to put in a different motor. I don't want to buy plates and have to paint and glaze them myself. I want to be happy with the things I purchase when I purchase them. Along with this, spare a thought for the poor soul who doesn't live anywhere near a good custom shop — the person stuck in a town full of Orange County Choppers wannabes.

Of course, exclusivity is arguably the point of customization. The more expensive the build, the better. The more challenging it is to find someone who can interpret your vision into metal and paint, the more special you feel. I get that. And that's life; some people will have things you don't have, even when you really wish you had them.


Additionally, if a manufacturer doesn't sell the bike I want, I don't have to buy it and try to turn it into something else. I can just go out and buy a BMW RnineT — nothing wrong with that thing.

I still can't get over the feeling, however, that in some way it is all a bit unfair. But I can't quite come up with a reasonable suggestion of the way things ought to be instead. Perhaps I'm just overthinking it. I am, aren't I?

Comments

  1. You're not alone, I was literally just having this conversation with my RAT Pack pals yesterday; for the life of me I cannot understand why Harley Davidson shells out overpriced bikes that are going to be "customized" the moment they leave the show room floor. As stupid as it sounds to me, as long as people continue to pay top dollar for parts they're just going to take off and replace, manufacturers are going to keep selling these "primed for customization" motorcycles.

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  2. Totally agree! I looked at the HD street 500 & 750 and felt it was cheesy, the fit and finish was poor. I actually rode it and was extemely disapointed when I turned the key, it sounded like a sewing machine and rode like one. Cheezy foot pegs and brake levers, bare wires and chunky steering. Not at all impressed. First thing the salesman said was "we can upgrade and change the exhaust and yup loud pipes save lives" then he mosied me over to a different bike that for another $8000 would be the bike of my dreams - NOT! HD 500 & 750 bikes were created as an entry level bike for those looking for an inexpensive way to have the HD logo on their bike. I rode the Honda CTX700T which had more hp than the HD 500, better finish and less money than the HD500. At least with the Honda you knew when you turned the key what to expect with the engine sound. By the time you finish with the customization you could have bought two bikes for what you paid for one. They all kill you on the farkles and its ridiculous than you pay $1000+ for racks and side bags or upgrading exhaust. Its a racket and a new way to reel in newer riders.

    If I was to buy a bike today it would be the BMW RnineT, I wouldn't be doing any customization at all and when I went to the bike show I actually liked that bike a lot and I could see myself buying it. Another bike I did like was the Ducati Scrambler 400.

    In the end at this point I have been sticking with Honda as my go to bike, they are affordable and while my NC700 isn't my dream bike it meets so many of my needs. Who knows one day I may just have the RnineT.

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  3. Beautiful bike, looks sicks. Thanks for the post!

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  4. The OEM's are trying to appeal to the masses and keep prices low. As a business owner I understand that. But the Riches are in the Niches! (I'm actually going to a marketing event next week with that title.) All of the real money is made by the independent bike builders who customize a basically good bike and turn it into a fantastic bike for an individual.

    For comparison to your jacket analogy, consider a suit. If you buy a suit off the rack it might fit, but more often than not the customer must have it tailored. (A guy of your stature probably doesn't deal with that as much as a tiny yet rubenesque woman such as myself.) Think of your perfect motorcycle as needing to be tailored to fit you perfectly.

    And there is nothing more attractive than a man in a tailored suit! So imagine him on his perfectly tailored motorcycle! Wowza!!

    And don't get me started on Harley Davidson. The old adage, "They just don't build them like they used to," truly applies to Harley when one addresses quality. In spite of all of the technology it is sad that my Daddy's old adage also applies. "If you can't fix your own bike, especially roadside, then you can't afford to ride a Harley."

    I think Fred (commented above) missed the point.

    Smooches,
    Sash
    Buy My Book! RudeBikerChick.com

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